Where We are

1999 Binhai Avenue, Huangdao dist.,
Qingdao, Shandong 266555
China

Working Hours

Mon to Fri: 8:30am – 5:30pm

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Any question about Customer Support / Share FERROFIRE, Fuel Your Savings / Bulk Purchase / Career Opportunity / Others. We Answer in 48 hours.

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    Burning Qs? We Got A’s!

    Frequently Asked Questions

    Order Handling

    FERROFIRE currently ships to the following countries/regions:

    🇺🇸 United States (excluding Alaska, Hawaii, and offshore islands)
    🇨🇦 Canada
    🇧🇷 Brazil
    🇲🇽 Mexico
    🇬🇧 United Kingdom
    🇩🇪 Germany
    🇫🇷 France
    🇮🇹 Italy
    🇪🇸 Spain
    🇳🇱 Netherlands
    🇧🇪 Belgium
    🇸🇪 Sweden
    🇵🇱 Poland
    🇮🇪 Ireland

    Important Notes:
    ⚠️ Not all products are available for delivery to every country above.
    ✅ To verify real-time stock in your country:
    → Visit any Shop or Product Page
    → Look for the [Country Code] stock tag (e.g., US stock, DE stock) in the Product Tags section.

    🔔 Want updates?
    Subscribe to our newsletter for:
    ✓ New country/region launches
    ✓ Exclusive special offers (save on future orders!)

    Your order will be packed and shipped by Amazon in the USA.

    Generally it will take 4-7 days, packed and shipped by Amazon.

    PayPal, and the popular credit cards such as Visa, MasterCard, American Express, and Discover.

    30-Day Satisfaction Guarantee
    Unhappy with your gear? We’ll make it right.

    ✅ Eligible Returns:
    • Items returned within 30 days of delivery
    • Unused, in original packaging with tags
    • Proof of purchase required

    🚫 Non-Returnable Items:
    • Used/assembled products
    • Final sale items (marked at purchase)

    🔄 3-Step Return Process:

    1. Contact Us : Submit A Contact Ticket for Customer Support
      » Order id
      » Product description

    2. Get Approved: We’ll email a prepaid return label within 48h

    3. Ship Back: Use our label for fastest processing

    ⏱️ Timelines:
    • Refunds issued within 5 business days after return receipt
    • Funds appear in 3-10 business days (bank dependent)

    ❗ Key Notes:
    • Buyer pays return shipping for change of mind
    • Free returns for defective/wrong items
    • Sale items: exchange only for defects

    🔧 Defective Gear?
    Contact us immediately for replacement/refund!

    📧 Contact:
    Contact Us : Submit A Contact Ticket for Customer Support

    48h response

    Product Information

    Yes, our design team develops the fire starter of FERROFIRE. We understand and respect what qualities make a good piece of outdoor gear because that is where we test them.

    All FERROFIRE ferro rods are made by SED Internation (SinoSED), the owner of the brand. SED International hasbeen supplying highest quality ferro rods since 2012, many reputed outdoor brands are using our rods.

    Cooperation

    Yes, we are seeking for qualified retailers on global.

    We are supplying ferro rod to many individuals who buy rods for his community, the price will be lower according to order quantity.